Volume 73 - Fall 1999	Download

Teleconference Orientation for Site Visitors by Daniel Tice Administrative Liaison and Program Services Coordinator

NAACLS staff and volunteers are always looking for ways to improve the quality of service. As an example of the commitment to providing quality service, NAACLS recently held two Teleconference Orientations for Site Visitors. Envisioned as a forum for experienced site visitors to share their knowledge with "first-time" site visitors, it was also a way for NAACLS staff to assist volunteers by providing detailed information related to the processing of documents.

NAACLS staff, in cooperation with the Site Visit Process Committee, had identified common areas of confusion on site visits and wished to be responsive to the needs of site visit teams. A proposal was developed, and, in April 1999, the NAACLS Board of Directors approved a pilot testing of the Teleconference Orientation. The Teleconference Orientation makes good use of staff's knowledge of common problems and experienced site visitors' knowledge of good solutions.

The teleconferences were evaluated by surveying participants about the value of the experience. Results of these surveys were consistently positive. On a scale of one to five (with one being low and five being high), participants were asked to rate the effectiveness of the teleconference orientation in two areas: the effectiveness for new visitors, and the effectiveness for experienced visitors. The average rating given is 4.7 and 4.5, respectively. Results of the two surveys will be presented to the Board of Directors, and the Board will determine the extent to which future teleconferences will be planned.

Site visitors are "the face of NAACLS" - they may be the only individuals related to the agency that a program would ever see. They perform a rewarding, vital and sometimes difficult service for laboratory education, but as they themselves report, it is invariably rewarding. If you would like to become a site visitor, please let a member of the NAACLS staff know.

Top of the News
			Conducting Team Visits to Clinical Sites by Norton I. German, MD CLSPRC Member
			Introducing New BOD and Committee Members by Megan Hennessy Eggert Meetings and Publicity Coordinator
			NAACLS Staff Update by Megan Hennessy Eggert Meetings and Publicity Coordinator
			Preparing for the Site Visit - Without Losing Sleep by Daniel Tice Administrative Liaison and Program Services Coordinator
			Teleconference Orientation for Site Visitors by Daniel Tice Administrative Liaison and Program Services Coordinator
			Use of Videotapes in Lieu of Clinical Affiliate Site Visits Videotaping Policy
Features
			Dear Dr. NAACLS Suggested Reading Lists for Phlebotomy Programs
			President’s Report Technological Change, Reimbursement Change, Program Change by Joeline D. Davidson, MBA, CLS(NCA), MT(ASCP) President, Board of Directors
			Programs to be Site Visited Spring / Summer 2000 Cycle
			Update on Computer Operations at NAACLS by Mark Erickson CIS Coordinator

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