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Student Appeals



Students are an important community of interest to accrediting and approval bodies, and one of the goals of accreditation and approval is the protection of students, in addition to the assurance of program quality. NAACLS is committed to the principles of honesty in reporting, professional integrity and ethical conduct among officials of its programs, staff and volunteers. When an alleged violation of these principles is brought to our attention, NAACLS acts in accordance with established policy.

Students who have concerns about their program and who contact NAACLS are referred to the NAACLS Complaints Procedure. This procedure is the means whereby students, faculty, and the general public may address complaints regarding an accredited or approved program.

The procedure is initiated by the student attempting to resolve the complaint at the institutional level by means of all available appeals procedures within the institution. In other words, before NAACLS may act on a student's complaint, the student must first bring the issue to the faculty or program director. If this fails to produce satisfaction, the student must continue up the administrative hierarchy at the institution. Only when the institution's internal "due process" has been completed may NAACLS begin to act on a student's complaint.

For NAACLS action, the complaint must be directly related to the Standards and be in writing. When a complaint is received, NAACLS carefully reviews the complaint for issues related to Standards. If it appears that a violation of Standards may have taken place, NAACLS initiates correspondence with the institution and requests related documentation in writing. The documentation is reviewed, additional communication may be required and, if a violation has transpired, a resolution is worked out between NAACLS and the institution.

For further information, or if you are unsure whether or not a complaint is related to the Standards, please contact the NAACLS Executive Office.

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